Privacy Matters
Songski Privacy Policy
Last Updated: 29/06/2026
This Privacy Policy explains how Songski (“Songski”, “we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you use our website, mobile application, and related services (the “Platform”).
By using Songski, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Overview
Songski is a live music interaction platform that enables audiences to request songs from performers in real time.
We collect limited personal information to:
Operate the Platform
Process transactions
Facilitate song requests
Improve user experience
Ensure safety and prevent fraud
We do not sell personal information in a traditional sense (see “Data Sharing” below for permitted disclosures).
2. Information We Collect
We may collect the following types of information:
Artist names, genres, playlists and social links
Email addresses
Venue names and locations
Times/Dates of live performances
2.1 Account Information
Name or username
Email address
Password (encrypted)
Profile information
2.2 Audience Activity Data
Song requests
Tips and boosted requests
Engagement with performers
Session and usage behaviour
2.3 Performer Data
Setlists and song libraries
Uploaded cover photos, profile images, setlist images, and other images you choose to provide
Venue associations
Request acceptance/rejection activity
Performance interaction data
OCR results extracted from uploaded setlist images, where you use image upload features
2.4 Payment Information
Payments are processed by third-party providers (including Stripe).
We do NOT store:
Full credit card numbers
CVV/security codes
We may receive:
Payment status
Transaction IDs
Billing metadata
Songski may receive and store payment metadata from Stripe, such as payment status, transaction identifiers, gross/net amount summaries, fees, refunds, chargebacks, payout-related references, and timestamps.
Songski does not store full credit card numbers, CVC codes, or full bank account details.
You can view Stripe’s privacy terms here:
Stripe Privacy Policy
2.5 Device and Technical Data
Device type and model
Operating system
IP address
App version
Crash logs and diagnostics
2.6 Location Data (if enabled)
We may collect approximate or precise location data, including venue location, latitude/longitude, and check-in related location information, where enabled or required for app functionality.
We use location data to:
Show nearby venues or performers
Support venue check-in and checkout
Improve local request accuracy
Display active performers in relevant locations
Generate venue-related sharing content
Improve local request accuracy
You can disable location access in your device settings, but some venue check-in features may not work correctly.
2.7 Cookies and Tracking
We use cookies and similar technologies to:
Maintain login sessions
Analyse usage
Improve performance and user experience
You may disable cookies in your browser, though some features may not function properly.
3. How We Use Information
We use your information to:
Operate and maintain the Platform
Facilitate song requests and live interactions
Process payments and prevent fraud
Improve features and user experience
Send service notifications and updates
Provide customer support
Conduct analytics and reporting
4. Legal Basis for Use (Australia)
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
5. How We Share Information
We may share information in the following circumstances:
5.1 With Performers
When you request a song or send a tip, relevant information may be shared with performers, including:
Username
Song request details
Messages or tips attached to the request
5.2 With Service Providers
We use third-party providers to operate the Platform, including:
Stripe (payments)
Cloud hosting providers
Analytics providers
Crash reporting tools
These providers only access information necessary to perform services on our behalf.
5.3 Aggregated or De-Identified Data
We may share:
Usage trends
Popular songs
Engagement statistics
Venue-level insights
This data does not identify individual users.
5.4 Legal Compliance
We may disclose information if required to:
Comply with laws or legal processes
Enforce our Terms
Protect rights, safety, or security of users or the Platform
We use uploaded images and OCR results to support app functionality, including profile display, cover photos, setlist import, song detection, playlist creation, and sharing features.
6. Third-Party Services
Songski integrates with third-party services to enhance functionality.
6.1 Spotify
Songski uses Spotify solely as a music metadata provider, including:
Song titles
Artist names
Album names
Album artwork (where available)
Songski does NOT:
Stream Spotify audio
Store Spotify audio content
Cache or download songs
Provide playback of Spotify content
When a song is selected in Songski:
No Spotify audio is played
The request is sent to a live performer
The performer independently performs the song live
Spotify content is governed by Spotify’s own terms:
Spotify Developer Terms
Songski is not affiliated with Spotify.
6.2 MusicBrainz
Songski may use MusicBrainz to identify and display music metadata.
MusicBrainz data is provided under its own licensing terms:
MusicBrainz Terms
We do not claim ownership of this data.
6.3 Stripe
Payments are processed via Stripe.
Stripe handles:
Card processing
Fraud prevention
Chargebacks
Payment security
We may share or process information with service providers that help operate Songski, including:
Firebase/Google Cloud for authentication, database, storage, cloud functions, analytics, diagnostics, and hosting
Google Sign-In and Sign in with Apple for account authentication
Stripe for payments, connected accounts, fraud prevention, refunds, chargebacks, and payouts
Mapbox for venue search, location, and mapping features
Spotify and MusicBrainz for music metadata
7. Data Retention
We retain personal data only as long as necessary to:
Provide the Platform
Comply with legal obligations
Resolve disputes
Prevent fraud and abuse
Users may delete their account in the app by going to Settings > Account > Delete Account.
When an account is deleted, we delete or de-identify account records and associated performer profile records where reasonably possible. Some information may be retained where required for legal, tax, accounting, fraud prevention, dispute resolution, security, backup, or compliance purposes.
8. Data Security
We take reasonable steps to protect your information from:
Loss
Misuse
Unauthorised access
Disclosure or alteration
However, no system is completely secure, and we cannot guarantee absolute security.
9. Your Rights
You may:
Access your personal information
Request corrections
Request deletion (where legally permitted)
Opt out of marketing communications
To reach us, contact us at:
📧 hello@songski.com
10. Marketing Communications
We may send you service or marketing messages including performers who have gone live in your location.
You may opt out at any time using:
Unsubscribe links
Account settings
Direct contact with us
11. Children’s Privacy
Songski is not intended for users under 18 without parental or guardian consent.
We do not knowingly collect data from children without appropriate consent.
12. International Data Transfers
Your information may be stored or processed outside Australia where our service providers operate.
We take reasonable steps to ensure overseas recipients handle your data securely and in accordance with applicable privacy laws.
13. Data Breaches
In the event of a data breach that is likely to result in serious harm, we will notify affected users and comply with applicable Australian law.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on our website with a revised “Last Updated” date.
15. Contact Us
If you have any questions about this Privacy Policy or your data, contact: